'Step One:
You send an email about your project and any Miniatures ideas you may have. I will reply within one working day to discuss your project and see what you would like. We can discuss painting levels, research details, amount of figures, payment plans, additional extras, shipping...whatever we need to get the project started.
Step Two:
I'll email with a provisional invoice and start date. I'll also email over a 'contract agreement' which simply states the work we'll be doing together, the terms and conditions, provisional costs, estimated shipping costs and delivery dates. If this is all ok then I'll send over a Paypal £50.00 'booking deposit' request, which once paid will secure your upcoming painting slot.
Please note, you can cancel your order 14 days after paying your £50.00 booking fee and receive a full refund.
Step Three:
A few weeks before the commission start date I'll email to clarify and details and ask any questions about the project. I would also ask that you send over the miniatures (if you are sending them) so they arrive a week or two before the start date. Once everything is finalised and the start date has arrived, I'll send over a 50% 'start painting' request, which will start the work.
Step Four:
I'll be working on your project and send you regular updates of the progress.
Step Five:
Once the project is finished I'll email over some photos and send a final invoice. I'll also send a final payment request. When everything is paid for and you are happy with the work, I'll pack up and ship the figures within 2-3 working days. I'll send an email with your tracking number so you can track your parcel.
Step Six:
You get to enjoy your new Miniatures!
You send an email about your project and any Miniatures ideas you may have. I will reply within one working day to discuss your project and see what you would like. We can discuss painting levels, research details, amount of figures, payment plans, additional extras, shipping...whatever we need to get the project started.
Step Two:
I'll email with a provisional invoice and start date. I'll also email over a 'contract agreement' which simply states the work we'll be doing together, the terms and conditions, provisional costs, estimated shipping costs and delivery dates. If this is all ok then I'll send over a Paypal £50.00 'booking deposit' request, which once paid will secure your upcoming painting slot.
Please note, you can cancel your order 14 days after paying your £50.00 booking fee and receive a full refund.
Step Three:
A few weeks before the commission start date I'll email to clarify and details and ask any questions about the project. I would also ask that you send over the miniatures (if you are sending them) so they arrive a week or two before the start date. Once everything is finalised and the start date has arrived, I'll send over a 50% 'start painting' request, which will start the work.
Step Four:
I'll be working on your project and send you regular updates of the progress.
Step Five:
Once the project is finished I'll email over some photos and send a final invoice. I'll also send a final payment request. When everything is paid for and you are happy with the work, I'll pack up and ship the figures within 2-3 working days. I'll send an email with your tracking number so you can track your parcel.
Step Six:
You get to enjoy your new Miniatures!
Additional Services
For a small fee I offer the additional services for your Miniatures commission:
- Model pinning and magnetising
- Model sculpting
- Model stripping and re-building
- Model 'Touch ups' of damaged figures
- Diorama building
- Terrain building
- Freehand painting
- Hand painted Banners
- Hand painted shields
- 'The Army Builder' - You give me and idea of what collection you would like and I'll source all the figures for you
Commission Terms and Conditions
General:
- The sale will be conducted in English, unless otherwise specified by the customer.
- The customer must be 18 years of age or older.
Payments:
- All payments to be made via Paypal
- You have the right to cancel your order 14 days after paying your £50.00 booking fee and receive a full refund
- The £50.00 booking deposit is non-refundable after the 14 day returns period
- The customer has 31 days to pay the final invoice. In failing to do so I reserve the right to keep the models and recoup any losses.
Postage:
- All parcels are sent fully insured, tracked and signed, both UK and Overseas
- All parcels are fully insured for loss, but some international parcels are not insured for damage. Please ask for more details about shipping your order.
- The Buyer is responsible for any payments due to relevant Customs Authorities (for any questions regarding Customs Tax please email)
Damage:
- All parcels are packed with the greatest of care and attention, but in the very rarest of cases some damage may occur. We do not accept responsibility for excess damage in the post. However, if the shipping allows, we will arrange an insurance payment from the postal services to you.
- We will do our best to mend and touch up any minor damage. If there is minor damage to the items, we will fix and post back to the customer free of charge. The customer must pay to return the items to us to be fixed, which may cost between £5.00 - £50.00 depending on the customer’s country.
Refunds:
- The Seller does not accept refunds on any commissions as it is a personalised, hand crafted product.
Painting:
- All miniatures are prepared, painted and finished by myself, Rob Goodyer
- I work as an independent Artist and have no links with any Miniature manufacturers or their trademarks